Connect app-Hub not found

[Fulvio1990]

 

Unable to access the hub through the app constantly saying hub not found starting to annoy me now as I have WiFi black spots and I’m trying to improve connectivity all throughout the house I have 3 white WiFi pods already but want to try better place them.

starting to wonder why I pay what I do per month for the top package 😑

[BillBudd]

Make sure the device hosting the App is on the 5.0ghz network.  I found the App could not find the hub until I switched, i.e.it would not find it on the 2.4ghz network.

Worth a try.

[Martin_N]

Hi Fulvio1990,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your connect app.

Have you been able to try the app on the 5.0ghz network to see if it shows up then?

^Martin