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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Contract Says 100mbps Upload but Router Says 50mbps

I renewed my contract recently to 1Gig after almost going to BT for better upload speeds but Virgin said 100mbps is available. A month and a half now, still 50mbps and my contract says 100mbps. I called tech or chat services and they keep talking abo...

vstylez_ by Tuning in
  • 12 replies
  • 0 kudos

Resolved! Superhub 3.0 needs replaced for free VOLT 1Gb O2 benefit

Hi Folks ... I'm currently on a Superhub 3.0 and M500 Broadband. My Virgin Mobile SIM has now been transferred to O2 (we have 4 VM phones in the household). My understanding is that I am now entitled to a free VOLT Benefit on Broadband, taking me to ...

G5amo by Dialled in
  • 4 replies
  • 0 kudos

Not getting internet speed I pay for

I pay for M250 Fibre Broadband with average download speeds of 264Mbps. On average I get 25-50 Mbps. restarted my hub many time and even contacted virgin media by phone.I have been told I have noise on the line caused by the green box hub network dow...

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Resolved! Possible Power Level Issue?

Hello,Over the past couple of week I've noticed my mum-in-laws power levels all over the place, well, I'm not sure if there is a problem with her connection.I've done a check online and using 'Test my Hub' reports no issues at all, she's not experien...

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Resolved! M500 ?

Hi, just moved house and VM reinstalled my services including m350 broadband. I then took out a contract with O2 mobile a week later and the m350 was upped to m500. However, during all of this my download speed has almost constantly sat at 168-170Mbp...

jim_59 by Tuning in
  • 11 replies
  • 0 kudos

PS5 Slow Ethernet speeds on Gig1 Network

Doing a speed check on ps5 reports half my bandwidth of 500mbs when I have gig1 speeds. I have tried numerous Ethernet cables from cat 5e all the way to 7. When I restart the super hub 5 modem temporarily I can get 900mbs plus on the ps5 network spee...

Slow wifi upstairs

Looking for advice. Im with VM for many years and wifi upstairs was always bad. My kids are teenagers now and they need better wifi( cable is better option) to play online. I know this is a issue with blocking wifi signal. So what should i do to boos...

kushh8 by Joining in
  • 4 replies
  • 0 kudos

Recent gig1 and hub 5 upgrade, slow download speeds on Xbox

Hi, Today I got the upgrade to Gig1 from 500mb and a hub 5 router.I am using wireless xbox connection as dont have an ethernet cable long enough to connect to the router and my download speeds are exactly the same as I was getting with the 500mb pack...

ehsanr22 by Joining in
  • 19 replies
  • 0 kudos