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Slow speeds

mburnip12
Tuning in

on ‎24-01-2024 21:21

When I first got vm I was getting speeds of at least 250mb now I'm getting about 30mb can someone help please 

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4 REPLIES 4

Adduxi
Very Insightful Person
Very Insightful Person

on ‎25-01-2024 12:50

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ayisha_B
Forum Team
Forum Team

on ‎28-01-2024 12:28

Hi @mburnip12 👋

Welcome back to our Community Forums and thanks for your post. 

I can see you already have another thread open regarding this issue so if you do require further support, please post there. 

We have checked our systems though and there's no issues this end. 

Sam Knows is reporting a download speed of 277.47 Mbps and 26.06 Mbps so it looks like it's your WiFi that is the limiting factor. 

We have some tips 👉 here on how to improve your wireless connections. 

Thanks!

 

Ayisha_B
Forum Team

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mburnip12
Tuning in
In response to Ayisha_B

on ‎28-01-2024 17:46

Hi not anymore it's not it's saying there's a problem with my hub 3

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Martin_N
Forum Team
Forum Team
In response to mburnip12

on ‎30-01-2024 18:14

Can you please run a Wired speed test on Samknows.com and provide a screenshot of the result. 

^Martin

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