Brown Box replacement
Hi, I know this has been posted before so sorry for reposting, but please could someone from VM arrange for a replacement Brown Box cover to be sent out? Our old one has blown away. Thanks Matt
Forum Posts
Box has not been delivered and its been weeks.
Hi I ordered a gig1 box to be delivered to my current address on the 26th of may with the delivery date being the 30th of may. it is now the 7th of June and there has been no delivery, no email saying it is to be delivered and I have been without int...
Exposed cable
I have exposed broadband cable installed which runs across the surface of the pavement. I am worried that I have builders arriving next week and the cable is unprotected.
Resolved! Move cable entry point
HiTrying to get in touch with virgin to arrange a cable entry point move and cable extension. Any help much appreciated. ThanksMatt
New instalation permissions
Hi ive just ordered broadband from you but didn't realise you might have to do work on the property as I live in rent accommodation am not sure if this is possible what permission do I need?
Virgin refusing to give a deadlock letter.
I wish to have a deadlock letter as the pitiful sum for compensation is frankly unacceptable. I've asked and nothing has been sent. I've tried since the 24th of February to have virgin installed. Delay after delay and false information given by lots ...
Resolved! Virgin Media Junction Removal?
Hi. I just got a new flat and I’m planning to get Virgin Media Broadband for Wi-Fi only but there is an old Virgin Junction left in the living room. Is it safe to remove? Can Virgin Media do so or can anyone do it safely?
Unable to leave 10/10 review for technician
Could you please pass on this review for our fantastic technician, as I wasn’t sent a text or email to do this. He was such a nice guy. So very helpful and knowledgeable. Visit was 10th May 2024. He was called Jack and his id was 86082. Definitely g...
Yodel parcel not received
I was due to receive my Quick Start Installation mit on Monday from Yodel. They told me they delivered it to a neighbour on the app (as arranged). However the neighbour didn’t receive the parcel and now I am unable to locate the parcel from the pictu...
Can I keep Humax Box 1TB?
I’ve cancelled Virgin Media and they sent me an email stating that the Router is worth £40 whilst the Humax Box is worth £0. I want to take out the HDD and use it.Will I be charged if I keep the Humax Box and only return the Router?
