Loss of broadband

[Barryedward]

Recently a neighbour was having BRSK internet installed. A technician was up a telegraph pole which connected to both my house and his with landline cables. Whilst this was happening I lost virgin broad band and tv. Was this caused by the BRSK technician doing something whist up the telegraph pole? Thanks in advance.

[Carley_S · Accepted solution]

Hi @Barryedward 

Welcome to the community forums 

Sorry to hear that you've lost services whilst there was work happening near you. 

It's possible that works around your service cables may have caused the issue, but we wouldn't be able to confirm this for you. 

How are your service at the moment? Are you still having any issues at all with them or have you received the support needed since then?

[Barryedward]

Thanks Carley, service has returned to normal since the incident.

[Carley_S]

Great to here this @Barryedward 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).