QuickStart, set up and connections

Remove old Virgin Media cabling from house?

Hello! We moved in just over a year ago, and when we were looking at providers, we were told that Virgin Media was not available. When we were tidying up our front garden, we found a green tube with cables sticking out. Open Reach has confirmed it is...

Resolved! Did Yodel lose my equipment return ?

Hi VM, Sadly I had to cancel my VM. I returned my equipment in the returns box via Yodel 10 days ago but the Yodel tracking link shows it has been stuck at their national hub for the last 7 days. I'm not sure if it is actually stuck there or if they ...

Resolved! Advice on installation delays

VM have recently run fibre broadband into the village which I am deligted about. I therfore registered my interest and gave contact details so I could get it installed asap. I had a call from a local sales rep on 26th Feb and pre install and install ...

Have tried to get virgin to sort unsafe cable installstion

Whilst gardening and cutting back some shrubs found virgin cable lying on garden. This is next to public footpath and the unburied cable is a trip hazard. As no longer a virgin customer making contact on phone is impossible to report this safety is...

1Gig Upgrade - received Contract Information Sheet over 2 Weeks ago but no Action since

I went ahead with the online (in my account) offered upgrade to 1Gig and received the contract information sheet by email soon afterwards on 30th April 2024. However, nothing has happened since, not even "the works order" has been placed according to...

Missing Omnibox Cover

Hello, The omnibox cover at my flat is missing and the wires are exposed. How can I arrange a replacement?

Spotter Request

Hi, I am moving to a new development of over 200 houses in Leyland, the neighbouring redrow development has access to Virgin, would I be possible to request a spotter to access the feasibility of bringing services to my new estate Thanks

Cable removal from driveway

Hi I hope you are well I need remove cable with going through my drive way for safety can you help me please

New Homes Infill

Hi, i live in a area which has virgin media and all the surrounding homes in my area have it. We are 7 new homes and have not been connected. From reading on here I know virgin don't do much infill but our property is right on the kerb and not far th...

Install no show

Was suppose to get installation yesterday 1pm to 6pm time slot no one turned up no communication from virgin at all is this the service they normally supply

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