VM have recently run fibre broadband into the village which I am deligted about. I therfore registered my interest and gave contact details so I could get it installed asap. I had a call from a local sales rep on 26th Feb and pre install and install dates were set up. When the pre-install team arraived they said the distribution box needed pushing up the nearest pole so they couldn't do anything. I then had another call from CS, explained the problem and another date was set up and in the meantime a guy from VM came to look and confirmed the kit needed pushing up the pole and then they could run the cable, as for the current BT phoneline, to a pole outside my house and then to the house. A week or so later another team turn up to do this but the kit still hadn't been pushed up the pole so off they went again. Meantime I get a call from the installations team saying my house isn't serviceable (which I have been told by VM (not a contractor) it is), however, I recognise that without the distribution box being pushed up the pole the connection cannot be made. A couple of weeks ago now the kit was eventually pushed up the pole. Great, I thought now we can get the installation sorted. But no, the web postcode/adress checker and the CS team are telling me there is no service to the property currently, but it is coming soon. I expected there to be a few days delay before the systems were updated, but not this long. I am now out of contract with Sky and would like to get this sorted quickly. It is the first time I have had to chase someone to sell me a service but I have run out of ideas now. Can anyone offer advice about how to get this progressed please? I can't tell you how many hours I have wasted on the phone trying to get this sorted.
