tina-d
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Re: How to report damage to street equipment
VM comms box damaged High Street Beckenham BR3 outside Imm Fusion, junction High Street and Rectory Road, opposite Beckenham Green. Comms unit looks like a vehicle has driven into it? Has a red and white barrier around it. Reported to Bromley Council. Thank you14Views1like0CommentsVMO2 Account set up not working for me
Hi Getting cross now! 😁 (apols for complaining). Good morning, and thank you in anticipation of helping us. I can’t use the virgin Connect app that I installed on my phone and iPad and last used yonks ago, successfully. I’ve offloaded it and reinstalled it. I’ve deleted it and reinstalled it from the App Store too. I’ve switched off my devices and switched them on again. We also can’t set up the Virgin TV Go app either. Both apps send us round and round in a v annoying going nowhere situation, where you type in a new password (that takes ages for me to type and get right twice!) then there’s no ‘enter’ option to confirm. The url is oauth.virginmediaO2.co.uk. It transpires from googling that I need to create a new VMO2 id. So, on my iPad, I go to Virgin mediaO2 sign in. Put in the account holder email address (my partner’s). Then he verified details. Then I was offered ‘choose how to sign in. Use a password/use a passkey’. I then try ‘use a passkey’. I select this. I already have face recognition on the device I’m using, for me. But what I’m trying to do is creating an id for the account holder, who is my partner, who does not use my device, so doesnt have Face ID on my device. So I select password and can’t get further than putting the password in, as you can see from what I’ve written (above). I have read the help notes but none of it was relevant. So grateful for your advice. Thank you78Views0likes4CommentsUnable to leave 10/10 review for technician
Could you please pass on this review for our fantastic technician, as I wasn’t sent a text or email to do this. He was such a nice guy. So very helpful and knowledgeable. Visit was 10th May 2024. He was called Jack and his id was 86082. Definitely got a 10/10. I have our account number if that’s relevant but assume I shouldn’t post that publicly??Solved725Views0likes3CommentsRe: Connections - Move TV box
Thank you, Gareth, I have just come back to this. I booked an engineer over the phone, because an above message suggested it might be quicker, but thank you for offering to help. It’s certainly a pain going through the phone options, not knowing which to choose and hitting dead ends!821Views0likes0CommentsRe: Connections - Move TV box
Thank you. Also, can their VOIP phone line quality be checked at the same time? They sometimes complain their line is noisy/crackly. Thanks. Also! I am messaging all this on here, because I wasn’t confident in my discussion with customer service, who also said we might get an engineer on the same day as requested? Is this so? Thank you! 🤗966Views0likes0CommentsConnections - Move TV box
Elderly vulnerable - Front dining room becoming new downstairs bedroom in a few days. VM equipment enters directly there from outside - for broadband, VOIP landline phone, Emergency phone, TV (not internet TV). They use WiFi for laptop. The new living room now back of house, so TV needs to move to there, so probably best to move hub and VOIP phone (they’ve got 3 connected phones) too? Or is there any argument to leave hub and the VOIP phone in the new bedroom? Can we leave emergency phone on its own in situ in the new bedroom? Will the new extension cabling go over the mantelpiece of the gas fire or run on the floor in front? We will need to book an engineer. Thank you for your help!Solved1KViews0likes6Comments