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tina-d

On our wavelength

Joined 7 years ago

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Unable to leave 10/10 review for technician
Could you please pass on this review for our fantastic technician, as I wasn’t sent a text or email to do this. He was such a nice guy. So very helpful and knowledgeable. Visit was 10th May 2024. He was called Jack and his id was 86082. Definitely got a 10/10. I have our account number if that’s relevant but assume I shouldn’t post that publicly??
Solved
2 years ago Place QuickStart, set up and connections
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Re: Connections - Move TV box
Thank you, Gareth, I have just come back to this. I booked an engineer over the phone, because an above message suggested it might be quicker, but thank you for offering to help. It’s certainly a pain going through the phone options, not knowing which to choose and hitting dead ends!
2 years ago Place QuickStart, set up and connections
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Re: Connections - Move TV box
Thank you nodrogd, I’ll book it now. What do you think of the other questions. Move it all apart from the emergency phone?
2 years ago Place QuickStart, set up and connections
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Re: Connections - Move TV box
Thank you. Also, can their VOIP phone line quality be checked at the same time? They sometimes complain their line is noisy/crackly. Thanks. Also! I am messaging all this on here, because I wasn’t confident in my discussion with customer service, who also said we might get an engineer on the same day as requested? Is this so? Thank you! 🤗
2 years ago Place QuickStart, set up and connections
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Connections - Move TV box
Elderly vulnerable - Front dining room becoming new downstairs bedroom in a few days. VM equipment enters directly there from outside - for broadband, VOIP landline phone, Emergency phone, TV (not internet TV). They use WiFi for laptop. The new living room now back of house, so TV needs to move to there, so probably best to move hub and VOIP phone (they’ve got 3 connected phones) too? Or is there any argument to leave hub and the VOIP phone in the new bedroom? Can we leave emergency phone on its own in situ in the new bedroom? Will the new extension cabling go over the mantelpiece of the gas fire or run on the floor in front? We will need to book an engineer. Thank you for your help!
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2 years ago Place QuickStart, set up and connections
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Re: Hub 5/Worcester Bosch EasyControl
Thank you Client62. I’ll give that a go. 👍
2 years ago Place Tech Chatter
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Re: Hub 5/Worcester Bosch EasyControl

2 years ago Place Tech Chatter
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Hub 5/Worcester Bosch EasyControl
Hi There, Hope someone can help. We have recently set up a new Virgin Media Hub 5 and all seems to be be fine apart from I can’t connect my Worcester Bosch EasyControl (for the combi boiler) to it. The EasyControl was working fine with the previous VM hub (not a Hub 5). I’ve followed the reset directions from the WB website for the EasyControl, but it can’t find the WiFi network despite symbols showing it is searching for it. Says “No WiFi connection. The WiFi signal for the WiFi router may be too weak. install a WiFi amplifier. See photo. Thanks in advance for your help. I’m not at all technical by the way.
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2 years ago Place Tech Chatter
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