What can I do, was supposed to have my installation 23rd June which didn’t happen ,just been informed it is scheduled for 12th September,this is 2 1/2 months,totally unacceptable.Do I just wait and see what happens or is there something I can do?
Can anyone help here? I’ve tried various numbers departments complaints online chat with no success what follows is brief timeline of woe. honestly to achieve this level of incompetence takes a dedicated effort.25/09/23 - Delivery date of QuickStart...
Two visits by installers , one problem fixed but still waiting for original installation to be completed 6 weeks later . Told would be booked in by both but nothing ever is , no point phoning virgin they never answer .
I have been sent a push cable for broadband but the back of the hub is a screw fit. My old cable can attach to it and give me broadband but TV will not work as I can't plug in both the hub and TV box at the same time, as there is only one cable comin...
Good evening,I find purchasing from Virgin so frustrating. I am trying to set up a new contract for my son through referral which state we both receive £50. I am an existing Virgin Media customer and am looking for a student deal (my son is at univ...
I have recently ordered my Virgin media broadband and received a gone away form I would l like to know if the broadband will still arrive on the delivery date sent to me in the confirmation email.
Hi there. I've just bought a property, moving in over the next couple of weeks. I thought getting VM installed would be a good idea given the internet speeds. Silly me! I can't even speak to anyone BEFORE it's installed - I keep getting cut off, give...
Hi all, started the set ypof my new router YESTERDAY. Been flashing green ever since! Only have a solid green Wi-Fi symbol. Please can someone advise, have been waiting for a reply on the ‘live chat’ all day. Working from home and need the internet A...
I’m without broadband connection since last Thursday night, today Monday, I was supposed to have a technician visit which didn’t turn up where I even took a day off work to be waiting for him. I went to check my appointment schedule and it was resche...
So I had been on 500mb broadband for a while with the Super Hub 3 with little to no issues… Last month I received an email that I was being upgraded to the Gig1 Fiber as I’m a volt customer. However a SH5 would have to be sent out due to the SH3 not ...
