Hey it's me back with another flaming hot update for anybody who's interested
I got an e-mail last night saying my installation was now "on hold", then received another at about 4am saying it was scheduled for the 19th of Jan again. I then got a phonecall this morning telling me it was on hold again, asked why and they said they needed permission from my neighbour.
I decided to call back because I often get told something different, this time I was told it's permission from the council that they need; I asked to be transferred to somebody who could tell me exactly which permission they needed, they put me through to someone who told me the team didn't bring the correct tools. I kept at it and they finally transferred me to the Construction team - the best team at Virgin and the one I've been wanting to speak to for so long!
The Construction team explained that they need to dig 7 metres and that this goes across the access to two of my neighbours drives. They then told me they are in the process of finding out who owns this bit of land, I've had a quick look at the title plan online and it doesn't look like it's my neighbours so I'm praying it's council owned; if so in theory things should move forward quite quickly, if it's owned by a 3rd party (all of the houses on this estate are leasehold which obviously is concerning) then it could take longer or even just be denied wayleave.
Just as a bit of feedback my issue isn't so much with how long this is taking, it's the fact that every time I ring up I'm told something different by somebody who evidently doesn't have everything there in front of them so they might tell me it's all looking fine then next time I ring up it's all gone wrong again - I get my hopes up and then have them dashed and that's the worst bit.
