QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! Yodel have lost returned Superhub

After a week I enquired why my return was still showing En Route. The "Chat" service fro Yodel tell me that "Thank you for waiting. I can confirm that your parcel was last scanned at ournational hub on the 12 Sep 23. After this date, we have been una...

no virgin at all

I am the POA for one of your customers. She is an extremely vulnerable Adult With Mental health issues and a bilateral amputee. She has now been without your services for 2 weeks, and has continuously tried to contact you without any success. I have ...

Tcopping by Joining in
  • 1 replies
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Customer Service via Whatsapp

I5 transferred to listen to a loop of bad chart songs for over 2 hours then just after 9pm the connection was lost. Coincidentally,  today is the day after my 30 days notice to cancel my service which, I was under the impression I was staying with Vi...

Jjblade by Joining in
  • 2 replies
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Broken Brown Box outside

Please can anyone advise on how I can report that the outside brown box is broken and needs replacing. I can't seem to find the right option online or get through to anyone on the phone 

ManM by Joining in
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Issue with cable installation

Until recently, there was a hedge between ours and next door’s house. The hedge has been removed which has revealed several issues with the install of our VirginMedia cable.Firstly, our cable is piggy backed from the box on next door’s house. I would...

J-T by Joining in
  • 6 replies
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Resolved! No virgin media wall socket

I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However, I do not have any of the specified wall sockets available. I was ...

Chin1028 by Tuning in
  • 34 replies
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New build - any chance?

Hi folks. Am looking at a new build in a street with Virgin Media. Four houses built on a plot where there was previously just 1. The developers tell me that Virgin said no to pre-installing cables for the new houses because they prioritised other la...

jguk by Joining in
  • 2 replies
  • 0 kudos