Virgin media connect error

[Jwright95]

I’m trying to connect my Wi-Fi pods and I keep getting ‘active one Wi-Fi’ and I keep getting a error after I press it 

 

 

[Vikki_M]

Hi Jwright95

Thank you for your post and welcome to our community.

We are sorry to hear about the issues you are having connecting your pods.

Which hub do you have with us please?

Is this a new hub that has recently been installed?

Please pop back to me when you can.