QuickStart self-install pack hasnt arrived past delivery date with no info

[JReilly38]

Quick-start package was supposed to arrive on 25/11/2023 but has yet to show up, I have had no information given via text or email and I am looking to get some updates, I cant create an account as I don't have a account number or area reference. any help is appreciated.

[VM-Jon]

Hi @JReilly38 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon