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I've recently signed up to virgin media as I moved. I have tried everything to connect my ring door bell, including all the advice on here I desperately need this connected as I am pretty much bedbound most of the time due to my disabilities , I need my ring door bell to communicate with people who knock on my door and at the moment I cannot do that which is bad when it comes to receiving medication . Never had any issues at all with sky but I cant get sky broadband here. Think I will be ending my contract with virgin and look for a company that can actually work with my ring doorbell as I dont see any other solution to make my life easier 



Accepted Solutions

Very Insightful Person
Very Insightful Person

Do this first...

If you haven't done this already - try it first - it helps sort some Hub3/4/5 wifi issues for some devices like ring doorbells

Go into the Hub’s settings. Type in  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless signal >smart wifi - tick the disable “channel optimisation” box or the“Smart Wifi” box and save settings.  May be different pathways and wording on the 3 Hub types This (message 2) is for a Hub3…

Then, go to advanced>wireless signal>security, rename the 2.4 & 5 GHz network ssid's.  Just type over to change 'em to whatever you like and something that will differentiate them (e.g - Lynsyfitz_2 & Lynsyfitz_5) Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices. Use the same password for simplicity,  Then, apply settings and restart the Hub. 

Your 2 wifi networks will now be clearly separated - and you can then select the network you want each device to connect to… individually from the "available networks" list on each of your devices. Connect the Ring doorbell to the 2.4 SSID.

Note all your other wifi devices will need re-connecting to the new SSID's and passwords too.
All things being equal, 5 GHz is always better/faster and subject to less congestion/interference (and is better for iDevice speeds than the 2.4 one - although the 2.4 one has the better "range" and will be needed when the 5 GHz drops out of range and some older/cheaper/dumber or “specialised” devices can only use this one. 

You could also use a wifi analyser App (or Airport Utility on iOS) to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference.

See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

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Many internet devices that have 2.4GHz Wi-Fi only, are not able to connect to the Wi-Fi 6 of the VM Hub 5.

Hi , I have a VM hub 3 


We also have a Hub 3 which has very compatible Wi-Fi.

Yeah I don't have a problem with anything else like my echoes but ring doorbell is a nightmare 😂


Do your 2.4ghz and 5.0ghz WiFi networks have different SSID's?  If they don't, try separating them.  I have a Ring doorbell and Hub 5 and connects OK.

I do not work for VM. Services: 2 x HD TV (+ Sky Sports, BT sport), x2 Tivo boxes (WiFi) Hub5 1gb, Talk Weekend Phone on IP, o2 Mobile SIM on iPhone, unlimited data, texts & minutes.


We also recently got a Ring doorbell.  We have 3 separate access points that all have 2.4Ghz enabled.  The doorbell definitely has some challenges if the Hub or Access points are some distance from the doorbell.   

I've actually put the ring doorbell on top of the hub and still won't connect 😕 


Alessandro Volta

You need a better 3rd party router with 1Gb ports and put hub in modem mode