Outside brown virgin media cable box cover completely broken

[doubleedge]

The outside brown virgin media cable box / cover is completely broken and come off. I am concerned about the cabling integrity to the natural elements as well as unscrupulous people who can easily cut the wires (It has been done before I'm sure) .  I couldn't find anywhere on the Virgin Media help site and app to request a replacement box - how do we go about arranging this please?

[doubleedge]

Hi Virgin Team

You kindly and very promptly repaired the outside brown virgin media cable box / cover  as it was  completely broken and  had come off.

Unfortunately it has happened again. Would you be able to help me? I'm worried that it will get vandalised and the cables damaged.

brown cover broken, cables exposed

[Arissa_H]

Hi Doubleedge 👋🏼. 

Thank you for posting and welcoming you back onto our community forum 😊.

Sorry to see the brown box cover is broken ☹.

So I can look into this, I will have to private message you. 

Please watch out for the envelope ✉.

Thank you.