Outside Virgin Box broken

[Annie2012]

Hi there, my Virgin Media outside box has broken and come away from the wall of the property and needs to be replaced.  I'm concerned the cables are exposed, how can I get this replaced please.

[John_GS]

Hi @Annie2012 

Thanks for posting and welcome to the community. Apologies to hear of the Omnibox issue.

I have checked the system and can see you have spoke to the team since posting and got an engineer visit booked in.

Please let us know how the visit goes :).