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Hub 5 loses connection,

iancarr2020
On our wavelength

my Hub 5 has lost connection about 4 times in the last 48 hours, white light on front goes out and power supply still has a green light so no issue with plug, 

I have to restart the Hub 5 and all is well with the White light back once rebooted, however this is happening every 12 - 14 hours now.

any ideas on the cause please, tech support are closed and offer no real help to be honest

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Martin_N
Forum Team
Forum Team

Hi iancarr2020,

Thank you for your post. I'm very sorry to hear about the issue with your connection. 

I am happy to take a look into this for you. I will private message you now. 

^Martin