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Hub 5 loses connection,

On our wavelength

my Hub 5 has lost connection about 4 times in the last 48 hours, white light on front goes out and power supply still has a green light so no issue with plug, 

I have to restart the Hub 5 and all is well with the White light back once rebooted, however this is happening every 12 - 14 hours now.

any ideas on the cause please, tech support are closed and offer no real help to be honest


Very Insightful Person
Very Insightful Person

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi iancarr2020,

Thank you for your post. I'm very sorry to hear about the issue with your connection. 

I am happy to take a look into this for you. I will private message you now.