QuickStart, set up and connections

Upgrading Hub 3.0 router to another brand

Wanting to upgrade my router to one that has more features and maybe even faster although I doubt it, but features like being able to monitor network usage from devices, better parental controls, better wi-fi range and overall more control.Any ideas ...

Can router and TV box be in different rooms?

Currently I have both TV box and router in lounge. I want to move router to an office for a wired work connection Can you have tv box and router in different rooms? I don’t have multi room currently. Just 1 tv box and 1 router. Ideally I want to avoi...

Internet not available in my flat but is for the rest

Hi, so I moved into a new flat and the landlord has told us that virgin media is installed in the building however my flat cannot get it set up despite the rest having no problem. I am the first tenant in the flat since it was converted so isn’t an i...

Need an extension cable for my Broadband Hub

Need an extension cable from my wall Virgin box to the Broadband Hub. Does Virgin provide anything like this? This is just a straight connection cable and not the ethernet one. Thanks.

Install Virgin Broadband in flat

Hi!I am the leaseholder of flat north of London that only gets phone line/DSL connections, and have been with Vodafone for a while now for broadband. We have had countless issues (I want to tear my head out at how utterly useless their support system...

Resolved! Is Virgin Media moving to Clitheroe, Lancashire ?

I’m hearing rumours that virgin media is moving to Clitheroe in Lancashire, postcode BB7, but I cannot find any accurate information about this. I do not want to sign up to another provider and then find out virgin will be moving to the area. Any hel...

Connect App not working - I need to unpause devices

Hi yesterday I was able to access my Hub 5 via the Virgin Media Connect app where I paused a device. Now the app is not working - no matter what I try. Is there a way of unpausing the device via the router.. as I can't find it anywhere. Thanks in adv...

Install cancelled after 6 weeks

Good morning, I am hoping someone from VM can help me.I placed an order for Gig1 on 15 April, with install scheduled a couple of weeks later.I was then told the install was delayed by 4 weeks and would occur mid-end May.I got a further email to say i...

Resolved! Address Incorrectly Listed as Business

I want to sign up as a new customer for a TV and broadband package but have found out that my address is incorrectly listed as a business address on your database. I was told I had to get the address changed to residential with Royal Mail before I ca...

Self installation but NO wall socket

So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . I have already arranged for my broadband to me switched to the new property as vm s...

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