I was in discussion with John via PM regarding a complaint about an engineer that came to our house a few days ago, and about getting an extension cable between wall and hub. He said that he is off for a few days, but I could do with speaking to someone sooner, as I have just noticed that the engineer in question has broken our broadband connection, we are getting really poor download speeds, 40-180mbps via wifi 6e, on the 1gig service. I have tested our wifi thoroughly and it is not that. I have restarted everything and done all the usual stuff, but the download speed is broken. If someone could help me out, I would be grateful, cheers.

Also worth noting that your Speedtests are all showing the ISP as 'iCloud Private Relay' which means you're using Apple's VPN service. VPNs can negatively affect download speed.

What is the actual speed to your Hub? https://www.samknows.com/realspeed/

RealSpeedRealSpeed runs internet speed tests both on your device and your router. It helps you understand if the fault is inside or outside your home.infoRealSpeed is not available on this networkTo fix this:Make sure you are on your home network.Make sure you are not connected to a VPN (for example, on a work laptop).If you continue to get this message, check our

Thanks, I'm running a unifi router, so that one doesn't seem to like it.

But, to rule it out, I did a speed test using the VM wifi and got this.

Could a VM contact me please? | Virgin Media Community

19 Replies

jpeg1
Alessandro Volta
9 days ago
What is the actual speed to your Hub?
https://www.samknows.com/realspeed/
- DaveM303
  Tuning in
  9 days ago
  RealSpeed
  RealSpeed runs internet speed tests both on your device and your router. It helps you understand if the fault is inside or outside your home.
  
  info
  RealSpeed is not available on this network
  To fix this:
  Make sure you are on your home network.
  Make sure you are not connected to a VPN (for example, on a work laptop).
  If you continue to get this message, check our
- DaveM303
  Tuning in
  9 days ago
  It's the 1gig service.
DaveM303
Tuning in
9 days ago
Thanks, I'm running a unifi router, so that one doesn't seem to like it.
DaveM303
Tuning in
9 days ago
But, to rule it out, I did a speed test using the VM wifi and got this.
DaveM303
Tuning in
9 days ago
And testing our non VM wifi internally, direct to the router
DaveM303
Tuning in
9 days ago
And the VM wifi (posted this already but it disappeared)
jpeg1
Alessandro Volta
9 days ago
You have to be in Router mode for that test to work
- DaveM303
  Tuning in
  9 days ago
  Definitely in modem mode. But the VM wifi screenshot that hasn't been approved for some reason was in router mode.
jpeg1
Alessandro Volta
9 days ago
VM won't be interested until they have seen what the speed is to their Hub in Router mode.
- DaveM303
  Tuning in
  9 days ago
  I've posted it twice, but it's not been approved, for some reason.
DaveM303
Tuning in
9 days ago
This is in router mode
DaveM303
Tuning in
9 days ago
So, I've taken this battered old thing off that the VM engineer fitted, stripped threads, something had drilled or cut into it, it's rusty etc.. and it seems to have improved things.
jpeg1
Alessandro Volta
9 days ago
Is that with a direct ethernet connection to the VM hub?
- DaveM303
  Tuning in
  9 days ago
  No, that's using the VM wifi, as it comes.