How can I book and engineer

[kerryfenton22]

I have an Openreach wall socket which isn’t compatible with my new VM setup.

Can I arrange for an engineer to come out and change it to a VM one please?

[jbrennand]

Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install

[Ashleigh_C]

Hi there @kerryfenton22 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I'd be happy to take a look into this with you and see what we can arrange. I'll pop across a Private Message now. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Ashleigh_C]

Hello again @kerryfenton22 

Thanks so much for your private message and confirming your address, I have now booked you a visit for the install – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment