Engineer coming today but confused about Pre-installation.

[Donna1984]

So I’ve been with Virgin for Broadband, only, for a couple years. However this was in my ex partners name and we split up recently but my wi-fi is currently still connected as it runs out at the end of this month. So I have now set it up again as a new contract so need a new router and what not. I was informed I couldn’t  just be sent the router to set up myself but needed an engineer to install. On my virgin app it says pre-installation works need doing as I haven’t had Virgin before when I currently have it. It’s gives a little timeline on my app that pre-installation works should have been done yesterday but this hasn’t been ticked. I still don’t understand why they would need doing and not even sure if the engineer would be coming today. Can anyone help with this?

[Tudor]

You say your previous partners contract runs until the end of the month. Are you sure they have given 30 days notice? It sounds to me that they are sending a technician to install a second connection. I may be wrong, but what you have described fits that bill. 

[jbrennand]

To find out... Call the Pre-installation and delivery team on 0800 052 1734 and see what they say - open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday