Broken external box

[Cath_sandra]

Hi. The box on the wall outside of my property is completely broken. His go I go about getting this fixed? Can’t seem to be able to speak to someone on the phone about this. 

thankyou 

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Sabrina_B]

Hi @Cath_sandra 👋.

Thanks for reaching out to us, apologies for the issues you are having with broken omnibox. We would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina