Hi Would it be possible to relocate my Virgin Router/Hub from downstairs to upstairs?We have purchased a gaming PC for my sons birthday and the internet signal upstairs is so poor even with two WiFi pods. We have Volt M500 and the signal is so poor u...
Hi,Could a UK based customer service rep please respond.First my installation date was pushed back 10 days. Then nobody showed up today.My slot was 1pm-6pm. At 7pm I rang customer services and was assured that someone was coming today (so I stayed in...
Hi. I need to get my cable entry point moved as i have had a wardrobe fitted, and now its current position stops the wardrobe door from opening. Hopefully this will be picked up as I can't seem to find anyone to help.Thanks
Good EveningWould it be possible for someone to contact me regarding arranging an engineer visit to move my VM socket about 1m?Thanks, Tom
Hello - I am having Virgin Media installed in a couple of weeks and have a question about the installation. I know that I will need the Virgin Media cable drilled into my home to connect to the wi-fi router. Will the TV box also need a cable running ...
My brown outdoor junction box (Telewest) has been sitting in full sun for over 20 years and has started falling apart. Can it be replaced as the connections are no longer protected. ThanksRob Milton
I purchased a contract beginning of July and had people come out on the 2nd for Install, however they said I needed to get a Wayleave form from my Neighbour before install. This has been done and returned but now they are asking for our landlords per...
Hi all,I’ve had tried so many times to connect my hub in the Virgin connect app but had no luck so far.I’ve uninstalled the app multiple times to no avail.is there any thing I can do to get this sorted?Many thanks
I am trying to register online with virgin but I have not yet had an email with an account number or area reference so I cannot sign up yet.How long did you wait before VM emailed your details?
Hi I’ve signed up to broadband and’s haven’t received any confirmation. i did receive the contract via text message but nothing else. Now I don’t know if my order has gone through. regards
