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will2427's avatar
will2427
Joining in
30 days ago

REMOVEL OF VIRGIN CABLE AND BOX

Hi to who it may concern 

I recently joined virgin the install guys (cable pullers) have accessed my property and decided to drill in to it with out me being there and also had been asked by my nabour to ring me before hand thay have put it in the incorrect place and has now caused damage to my property customer services is shocking iv now asked 3x to remove it I have also cancelled the package as the customer service is shocking (2hr to talk to someone is a joke then thay don't action anything I'm hoping that some could arrange this cable to be removed and to be sorted asap 

cables
customer services
damage
incorrect
removel
Virgin Media

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    28 days ago

    Hi will2427, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear that you were not in when the pre-install team came out to do the required works in order for your installation to go ahead. As the work is external, you're not required to be there and permissions for the work to be performed is given when joining. 

    The team will always aim to carry out the work and will install the external box where it's needed. Sometimes this may differ from where you would want it. This isn't something we can change I'm afraid as the team will perform the work and place the external connections where needed. 

    We can see you've spoken to the team and they have referred this over to the relevant teams. They will be in touch to resolve the damage issues as soon as they can. This isn't something we can expedite from this end I'm afraid.

    Many thanks, 

    • will2427's avatar
      will2427
      Joining in
      20 days ago

      There was no permission this is my point so it's perfectly fine to use my nabour land to gain access to my property then drill in my building with no permission and with no contact to tell me also we still not heard anything regarding the problem u arranged this for 17 April and the just installed as u please id like this cable removed completely from my property asap ur team just keep lying telling me someone will be out to sort it and still nothing 

      • -tony-'s avatar
        -tony-
        Alessandro Volta
        20 days ago

        expect nothing and you wont be dissapointed - that just about sums up what will happen - they will run you round in circles in the hope you get fed up and go away - the external installers will always look for the easy way to do it - if that means via your neighbours then so be it 

        the easy - short and painless solution is remove it yourself back to the boundary - skip it and move on - lifes too short to try to engage with the abortion that is VM installs