Full Fibre available in my street and to my neighbors but not my house

I live in an attached house on a busy street with 3 other houses, opposite us are houses up and down the street.  
Nearly all of the properties up/down the street on both sides of the road have access to Full Fibre according to VMs postcode checker. But my house does not.

I have called several times and been told rubbish like 'it will be installed in 6 months' to 'it will be installed in 2 years', its been made clear each time I called that nobody has any idea and they're just making up a number to get me off the phone.

I've spoken to residents of my town and found out that apparently VM did indeed lay cables near my house, but never connected them so apparently the infrastructure is already there.
Even if it is not, its not exactly fair that all the houses in the street can be connected but we cant. The house next door, not even 15ft away, is connected!
Can anyone tell me who I need to contact to get this rectified?