Forum Discussion

spideyreign's avatar
spideyreign
Joining in
9 months ago
Solved

VM available to all properties in my street but not my house

I have just purchased a new property and am looking to join VM however when I check the postcode it shows that the neighbors can get VM however I cant at my property.

  • VM-Jon's avatar
    VM-Jon
    9 months ago

    Hi @spideyreign

     

    Thank you for reaching out to us here, welcome to the community.

    There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message. 

    Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

     

    Thank you

    Jon

     
  • goslow's avatar
    goslow
    Alessandro Volta
    9 months ago

    Does the online postcode checker actually show your address? Sometimes VM's property database needs updating if it is missing.

    Any signs of past VM infrastructure at the property (such as an access plate in the pavement outside, cables in the garden, boxes on the wall outside).

    Sometimes VM can declare a property 'unserviceable' for a variety of different reasons (past problems with a customer at an address, or issues with access or installation of the cable, wayleave etc.). If it is purely an administrative thing, you might be able to become 'serviceable' via a spotter visit to look at the property.

    One of the VM forum team might offer this when they reply here (usually with a few days).

    • spideyreign's avatar
      spideyreign
      Joining in
      9 months ago

      apologies, no the postcode checker shows the house next door but not mine, I could of sworn a couple of weeks ago that it did however but knowing my luck I probably read it wrong!

      • VM-Jon's avatar
        VM-Jon
        Problem sorter
        9 months ago

        Hi @spideyreign

         

        Thank you for reaching out to us here, welcome to the community.

        There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message. 

        Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

         

        Thank you

        Jon