Joined VM - old broadband provider (Now) saying switch is still in progress
Hi all, I joined Virgin Media recently, and the service was installed on April 16th. When I ordered the VM package, I received an email from my then broadband provider (Now Broadband) saying that Virgin Media had notified them that I was switching, and that Now broadband would be disconnected on the 16th. The Virgin Media installation went well, however I never received any communication from Now on the 16th to say that their broadband had disconnected. Fast forward to today, and the Now broadband is still live. I phoned Now to cancel, and was told that it's still showing as "switch in progress" on their systems, so they can't cancel my broadband with them. How do I resolve this? Presumably Virgin Media have to inform Now that the switch is completed? How can I ensure that this gets done so that I don't continue to be billed by Now?