Installation cancelled
Hi I have just moved to my new house on the 30th of March 2025 and was told on the 24 March at my old property that virgin media was available at my new house and it would take 6-8 weeks then I got told the 7th of April then I got told the 7th of July then I got a call saying the 7th of June then yesterday morning I received an email saying that my house is a non serve but a few house on my street have virgin media
I don't understand and my neighbour told me a week before I moved they seen virgin media doing work outside the property not sure if that true ? But if that the case why am I listed as non serve in that case
Is there any email or phone number I can call to help me with this issue as the customer service are no help
I know it's long but If any one can help it will be appreciated
Thank you
Mod Edit: Title edit for clarity