Hi, I put in an order as a new customer yesterday but have changed my mind and would like to cancel before installation.
Thank you for your response. I just resolved the cancellation issue by Live Chat with your team. All good now.
Forum TeamHi wipeout2091
Welcome to the Community Forums.
Sorry to hear you've decided to cancel your new installation.
Please give our pre-installation team a call on 0800 052 1734, and they'll be able to assist you with this request.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
Thank you for your response. However, that phone number plays an automated message saying they've already called then hangs up. I don't believe any call ever happened.
This means I am unable to cancel.
I've just got off the phone with them for a similar issue. Try a calling from a different mobile, or saying 'no' to the automated message that asks if you're a customer. I got right through to an agent and he was able to confirm that my order hadn't been fully submitted. It might not be exactly what you're asking but I went through a few days of finding this number to begin with!
