I have ordered broadband and my contract does not start until the 1st of July, due to there being no availability of a landline at my address until that time. Can I confirm that my 14 day cooling off period does not begin until the contract start date. Can I cancel without penalty before the install?
Hi tm2383
Thanks for your post and welcome to our community.
We're sorry to hear there's a delay in the landline service becoming available.
The 14 day period starts from the date the service is installed.
You can cancel before the installation without penalty yes.
I will send you a private message now.
Please look out for the envelope in the top right of the page and pop back to me when you can.
