Customer66
15 days agoJoining in
Continuing to be charged months after switch
Hello Virgin Media Community - I wonder if you can help
I have just discovered that when Virgin Media took over my broadband service via a switch in February , my previous provider (TalkTalk) has continued to charge me each month despite their service being disconnected since early February
It seems impossible to get any sense out of either TalkTalk or VM’s customer service on even basic account enquires like this.
But I read today that its actually the new suppliers’ responsibility to resolve this as they are responsible for the switch
Can anyone help?