Hi,
I've been provided with a LG iPECS 1030i phone for work. I connect it to a port on my Hub3.0 and all is okay for a couple of hours, but then the connection drops and the phone displays "NO ACK#1(R) SET[*]RESTART[#]. If I reboot the phone sometimes it reconnects first time, sometimes it takes a few attempts but then it's only holding a connection for a couple of hours before the process repeats.
Is there anything I can do to fix this?
Thanks in advance
The phone is not receiving a response from the VOIP platform.
Try a different network cable between the LG phone and the Hub 3.
Check the Hub 3 Downstream / Upstream for signal issues.
Report this as an on going problem to the tech support for the VOIP platform,
often a fault does not get traction until several similar reports occur.
I'm also wondering if the phone needs a static IP address. Could it be the DHCP release renew is dropping the line?
Thanks for the replies, I have swapped the network cable so will see if that makes a difference.
Swapping the network cable out has made no difference. The VOiP provider has asked "Could you confirm with Virgin if 'Conntrack SIP ALG' is disabled on the network?" which means nothing to me. There don't appear to be any settings in the Hub that relate to this.
Edit: They just emailed again to ask: "Often in Virgin Routers they have SIP ALG enabled, and Conntrack SIp ALG Enabled
If these are ON, they do cause issues"
And if they are disabled they would like a screen print showing that!
Any further advice would be much appreciated, thanks.
I've also realised I have probably put this in the wrong section here!
Forum TeamHi oz11
Welcome back to our forums, and sorry to hear you are having issues when trying to connect your phone. We truly want to do our best to help from here. To best look into this, can you confirm if this is the only device you are having issues with? Is there a VPN on the device at all? Please get back in contact when you can, and we will do our best to assist.
Thanks,
Hi,
This is the only device which is having a problem. To my knowledge there is no VPN, I have never used one.
Thanks
I can confirm VM Hub 3 has all forms of SIP ALG disabled,
this is not the reason for failing to get a response from the VOIP server.
SIP ALG if enabled can divert inbound voice data arriving on the default SIP Port 5060, the effect of this is very obvious, during every phone call you are not able to hear the person at the other end of the line. It often described as a 'one way voice' fault.
The fault you described came across as if the phone was failing to register or remain registered with the VOIP platform, SIP ALG even if enabled would not affect the registration because inbound voice data does not occurs at that time.
I have just been on a call. All good for 6 or 7 minutes, after that though I can hear the other person talking but they can't hear me, and after a minute or so the connection drops completely.
Odd for the phone to work fine, but only for a short period.
Have you considered requesting a replacement VOIP phone & a new power supply ?
I could request a new phone,but I would like to rule everything else first as postage would be at my own expense which I would like avoid if a replacement phone might have the same issues.
Regarding the other conversation, the other person was still talking and when silent abruptly, so I don't believe that they hung up.
Virgin...do you have anything else to add please?
I expect the call dropped when not hearing you the other person hung up.
Ignore. I misread the OP.
