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External junction box

tewam
Tuning in

Hi, the cover for the external junction box outside our house is missing and the cables are exposed to the elements. Would it be possible to get this replaced?

1 ACCEPTED SOLUTION

Accepted Solutions

Adduxi
Very Insightful Person
Very Insightful Person

Apart from missing the cover, that "open ended cable" should have a termination cap fitted .......

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See where this Helpful Answer was posted

5 REPLIES 5

Adduxi
Very Insightful Person
Very Insightful Person

Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

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Junction box cover.jpg

Adduxi
Very Insightful Person
Very Insightful Person

Apart from missing the cover, that "open ended cable" should have a termination cap fitted .......

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hi tewam

Thanks for your post, sorry to see your omni box has come off!

We'll be happy to arrange for someone to come out and get a terminator cap fitted and the cover replaced. I've dropped you a PM so I can sort this for you.

Beth

Thanks Beth