on 26-04-2024 14:06
Hi, the cover for the external junction box outside our house is missing and the cables are exposed to the elements. Would it be possible to get this replaced?
Answered! Go to Answer
on 27-04-2024 10:08
Apart from missing the cover, that "open ended cable" should have a termination cap fitted .......
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on 26-04-2024 14:12
Please post a photo to allow VM to assess the damage. If you wait here a day or two a VM Mod will pick this up and discuss.
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on 26-04-2024 17:23
on 27-04-2024 10:08
Apart from missing the cover, that "open ended cable" should have a termination cap fitted .......
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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on 29-04-2024 16:10
Hi tewam
Thanks for your post, sorry to see your omni box has come off!
We'll be happy to arrange for someone to come out and get a terminator cap fitted and the cover replaced. I've dropped you a PM so I can sort this for you.
on 01-05-2024 10:13
Thanks Beth