Forum Discussion

ADDonn's avatar
ADDonn
Joining in
2 years ago

Damaged outdoor junction box

Hi - The outdoor cover to our Virgin Media junction box has been damaged for some time, but now it has blown off in the wind and will no longer go back on. Can this please be replaced? Picture below.

  • Carley_S's avatar
    Carley_S
    2 years ago

    Thank you for joining me on private message ADDonn 

    Glad we were able to get a technician arranged for you to fit the new omni box cover. 

     

    If you need to change the appointment, please do let us know before 4pm on day before the appointment and we can re-arrange.

     

    If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 
     

     

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    A VM Person will respond on here soon - and get it sorted for you

  • Carley_S's avatar
    Carley_S
    Forum Team
    2 years ago

    Hi ADDonn 

    Welcome to the community forums 

    Sorry to hear your omnibox cover has broken. Please join me on private message so I can locate your account and pass account security to get a technician out to fix this for you. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

  • Carley_S's avatar
    Carley_S
    Forum Team
    2 years ago

    Thank you for joining me on private message ADDonn 

    Glad we were able to get a technician arranged for you to fit the new omni box cover. 

     

    If you need to change the appointment, please do let us know before 4pm on day before the appointment and we can re-arrange.

     

    If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 
     

     

    • Jcat55's avatar
      Jcat55
      Joining in
      12 months ago

      Hi, 

      I have the same issue - a damaged junction box - can i arrange a repair please? thanks

       

      • Kath_P's avatar
        Kath_P
        Forum Team
        12 months ago

        Hi Jcat55, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear you need a repair for your external omni box. This is something we can arrange for you. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

        Thanks,