White VM Pods

[bigfreddeh]

 

 

 

I have tried to contact VM customer service and got no luck whatsoever. Apparently they are ‘keeping an eye’ on my line. But this is been going on for a week now.

1) 2.4ghz & 5ghz SSID are the same 

2) I am in router mode 

3) Smart WiFi is enabled 

4) The network names and passwords both match 

5) It’s plugged in directly next to the router for the best connection

6) my son likes to game alot, he uses the Ethernet powerline adapters. Would it help to disconnect any powerline adapters I have running just whilst I set it up or shall this not matter? They are not repeaters, they’re purely just plug in Ethernet power lines. 

I have also attached photos just in case I might be doing something wrong and another set of eyes might spot the problem. 

When I plug in my VM Pod, it just blinks blue and doesn’t seem to communicate with the router at all. Do you think there’s a fault with the pod, or should I reset my router settings to the factory settings and then start again?  Has anyone else encountered this problem?

Thank you all.

[Adduxi · Accepted solution]

Call the equipment activation number they may be able to help. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number.

Also try a 60 second factory pinhole reset as below, this will reset the Hub back to the settings required for Hubs.  On the Hub 5 the pinhole is on the bottom of the Hub.
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.

I would recommend you leave the SSID of the Hub 5 as it comes.  There are some reports on these Forums of problems arising from renaming the "out of the box" SSID.

[bigfreddeh]

Thank you for your reply but I have called the activation team, they are the ones who said they are keeping an eye on my connection. The only thing I need to try now is a full factory reset and I’ll see if they works. 

thank you again. 

[Matthew_ML]

No worries at all.

Please do keep us updated on everything. Cheers