Technician set up my package and advised I could order Wi Fi pods after I had completed the test (he had ordered one for me at set up which still hasn’t arrived). Went round in circles trying to order them as I work from home. Contacted an agent via WhatsApp in 18/10 and ran all tests and was told they were ordered. Got back in touch on 7/11 only to find out that the order was never processed due to a systems error and that I’ll need to run another test and complete the questions again. So been waiting 90mins and still nothing… how difficult does it need to be to be sent something that you advertise and were promised a month ago that you would receive. Poor service!!
