Slow speed

[captaincomedy]

Hi, I am getting slow speeds, below are my logs, are these not normal readings?

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	0.4	40.4	QAM256	25
1	139000000	8	40.4	QAM256	1
2	147000000	7.9	40.4	QAM256	2
3	155000000	7.5	40.4	QAM256	3
4	163000000	6.6	40.4	QAM256	4
5	171000000	5.8	40.9	QAM256	5
6	179000000	5.5	40.9	QAM256	6
7	187000000	5.2	40.9	QAM256	7
8	195000000	4.8	40.9	QAM256	8
9	203000000	4.5	40.9	QAM256	9
10	211000000	4.2	40.9	QAM256	10
11	219000000	4.1	40.9	QAM256	11
12	227000000	3.9	40.4	QAM256	12
13	235000000	3.7	40.9	QAM256	13
14	243000000	3.4	40.9	QAM256	14
15	251000000	2.9	40.4	QAM256	15
16	259000000	3	40.4	QAM256	16
17	267000000	2.9	40.9	QAM256	17
18	275000000	2.8	40.4	QAM256	18
19	283000000	3	40.4	QAM256	19
20	291000000	2.8	40.9	QAM256	20
21	299000000	2.5	40.4	QAM256	21
22	307000000	1.9	40.4	QAM256	22
23	315000000	1.1	40.4	QAM256	23
24	323000000	0.7	40.4	QAM256	24
26	339000000	0.3	40.4	QAM256	26
27	347000000	0.1	40.9	QAM256	27
28	355000000	0.1	40.4	QAM256	28
29	363000000	0	40.4	QAM256	29
30	371000000	-0.2	40.9	QAM256	30
31	379000000	-0.4	40.4	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	40.366287	0	0
1	Locked	40.366287	0	0
2	Locked	40.366287	0	0
3	Locked	40.366287	0	0
4	Locked	40.366287	0	0
5	Locked	40.946209	0	0
6	Locked	40.946209	0	0
7	Locked	40.946209	0	0
8	Locked	40.946209	0	0
9	Locked	40.946209	0	0
10	Locked	40.946209	0	0
11	Locked	40.946209	0	0
12	Locked	40.366287	0	0
13	Locked	40.946209	0	0
14	Locked	40.946209	0	0
15	Locked	40.366287	0	0
16	Locked	40.366287	0	0
17	Locked	40.946209	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	40.946209	0	0
21	Locked	40.366287	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	40.366287	0	0
26	Locked	40.366287	0	0
27	Locked	40.946209	0	0
28	Locked	40.366287	0	0
29	Locked	40.366287	0	0
30	Locked	40.946209	0	0
31	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1840

QAM4096

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

41

-2.6

5127344

0

[captaincomedy]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	46	5120 KSym/sec	QAM64	3
2	43100000	46.5	5120 KSym/sec	QAM64	2
3	30100000	46.8	5120 KSym/sec	QAM64	4
4	49600000	47.3	5120 KSym/sec	QAM64	1
5	23600000	46.3	5120 KSym/sec	QAM64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

12

10.4

42.5

2K

QAM128

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

12

OFDMA

208

53.4

0

0

[captaincomedy]

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt076-b.cm

Primary Downstream Service Flow

SFID	151026
Max Traffic Rate	1230000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	151025
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

[captaincomedy]

Mon 15/05/2023 18:12:22	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:22	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:21	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 14/05/2023 20:34:50	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 14/05/2023 20:25:18	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 14/05/2023 18:52:40	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 14/05/2023 18:00:33	6	US profile assignment change. US Chan ID: 12; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 14/05/2023 11:38:58	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 14/05/2023 07:13:39	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 13/05/2023 11:20:23	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[carl_pearce]

The power level range across your downstream channels is quite large (-0.4 to +8).

What does this site show?

https://samknows.com/realspeed/

[captaincomedy]

it was the cable 😛 cat 7 cable giving 90mbps

[Paulina_Z]

Hi @captaincomedy,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to see that you're having some slow speeds!

Have you taken a look at our Speed Up page to see if this can help improve your speeds at all?

Can you please confirm if your Hub is in Router Mode or Modem Mode? If your Hub is in Modem Mode, we wouldn't be able to see any issues as the Hub would be connected to a third party equipment that we do not support. If your Hub is in Modem Mode, please switch back to Router Mode for at least  24 hours so that we can view any issues with your speeds and connection and see if there's anything we can do to help going forward.

Keep us updated on how you get on.

Thank you. 😊