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Broadband issue

JoeKay1998
Joining in

on ‎30-05-2024 08:45

Hi, was wondering if anyone could help. My WI-FI connection for the past 2 days has been operating at half the speed it normally does. Tried to contact live chat but can’t seem to get through to a person who can help. Have reset the hub about 10 times and still same issue. Whats the best way to speak to an agent through live chat and not a bot. Thanks

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4 REPLIES 4

Cardiffman282
Problem sorter

on ‎30-05-2024 09:11

What WiFi band are you connecting to (2.4 or 5)?

Check for local faults on 0800 561 0061. 

---------------
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here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here
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Adduxi
Very Insightful Person
Very Insightful Person

‎30-05-2024 10:29 - edited ‎30-05-2024 10:30

Also bear in mind VM only guarantee 30Mb Wifi speeds.

However run a speed test on this site and post the results   www.samknows.com/realspeed

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Client62
Alessandro Volta

on ‎30-05-2024 12:03

Would one turn a TV  on / off 10 times expecting to fix a problem with the signal or connecting cables

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CantStandVM
On our wavelength

on ‎30-05-2024 18:43

If it was a virgin media tv, yes. 

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