cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband issue

JoeKay1998
Joining in

Hi, was wondering if anyone could help. My WI-FI connection for the past 2 days has been operating at half the speed it normally does. Tried to contact live chat but can’t seem to get through to a person who can help. Have reset the hub about 10 times and still same issue. Whats the best way to speak to an agent through live chat and not a bot. Thanks

4 REPLIES 4

Cardiffman282
Super solver

What WiFi band are you connecting to (2.4 or 5)?

Check for local faults on 0800 561 0061. 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Adduxi
Very Insightful Person
Very Insightful Person

Also bear in mind VM only guarantee 30Mb Wifi speeds.

However run a speed test on this site and post the results   www.samknows.com/realspeed

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Client62
Legend

Would one turn a TV  on / off 10 times expecting to fix a problem with the signal or connecting cables

CantStandVM
On our wavelength

If it was a virgin media tv, yes.