Router already set up, how to buy broadband without paying setup fee.

[Wifi-User]

Our previous tenants had virgin media wifi, and our house has the router setup with the lights on but no wifi since there isn't a contract ongoing currently. How can we go about buying a monthly contract without having to pay the 30 pounds setup fee since we already have everything setup?

I haven't been able to get in contact with anyone with virgin media since I don't have an account number yet - very frustrating.

[carl_pearce]

The previous tenants will need to return the HUB, as they'll be charged for failing to return it.

You cannot use it on a new account, you'll have to setup from scratch.

[Wifi-User]

We actually had 'free' wifi for a month when we moved in but now it has stopped working. Does that mean maybe the previous' tenants contract just terminated now?

[carl_pearce]

---

@Wifi-User wrote:

We actually had 'free' wifi for a month when we moved in but now it has stopped working. Does that mean maybe the previous' tenants contract just terminated now?

---

Yes.

[Client62]

I'd suggest place an order online, that way it is clear what you are signing up to.