Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Moving my incoming vm box
Hi, I’m after moving the internal incoming vm box. It will clash with some internal works I’m doing in the living room. It will stay on the same wall but will need to move around 1-2 metres. Any help with how much it costs or who to contact would be ...
WiFi connection dropping
Hoping someone can help. I have the Gig1 broadband, and speeds are really good in most of the house. However in my bedroom and the upstairs office, I keep having the connection drop, which isn't ideal when I'm trying to work. I've used the app to tes...
How to request a hub 5
Hi,I pay for 1gig, but i currently have a hub4, i work from home, and my internal network is 2.5gig except for the hub, and since everything is wired, i can not actually use the full speed of what i am paying for.How would i go about requesting a hub...
Super hub bug requiring resets
Last night I finally saw the evidence of the following issue: when my super hub 3 gets its software updated at ~2am, it breaks modem mode. I saw the lights changing in the hub as it was updating and have since had no internet connectivity. The red li...
How do I get to customer service? App is rubbish broadband is rubbish I am new and regretting.
App is rubbish Broadband is rubbish. No signal strength keeps cutting off No sign how to get to contact customer service Telephone helpline is rubbish Too much chatter but no help New to Virgin and regretting Completely at a loss Hope someone can con...
Damaged fibre cable
We were told by the VM installation engineer that the cable to the house was showing a measurement of -30 (not sure what units). He said he had booked in for the cable to be replaced, but it took 3 months to be installed the first time. We now have n...
Resolved! M500 hub 4 or hub 3
Hi I have ordered M500 and Mixit TV package and I would like to ask if I get the Hub 3, Hub 4 or even Hub 5.Thank you Mahir
I have changed my SSID on Hub 3 and the VM supplied WiFi Pod (white) won’t connect.
I recently got a new /replacement Hub 3 from VM and changed the SSID and password to personalise it. However the VM supplied WiFi booster Pod (white) won’t connect to the new Hub, is this due to the SSID change?
Incoming virgin media box needs moving
I’m looking to move the incoming virgin box prior to getting some or done in that area. I need it moving around a metre on the same wall. Who do I need to call to get this done please? Also what would the cost be?thanks in advance
Intermittent WIFI and Connection
Hello, Ive been with Virgin for 2 weeks now. On a 250mb deal. I have the Hub 3. Symptoms - My connection to the hub is intermittent, and often drops out completely. When i am connected, i get wildly different speeds on Wifi, from just a few kbps up t...
