POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hello everyone!I recently signed up to Virgin Media's Gig1 package and I'm very pleased with the service overall.I get a Wi-Fi signal throughout my home which is fine for most uses. However, my Hub is on the ground floor and my office and computer is...
 I have a black spot so virgin sent out the new black wifi pods and I’ve been trying to connect it to the app but it says pod not detected I have contacted support they just keep saying restart it and to turn off and on my router which does nothing i...
Just been upgraded to Hub 5. Downloaded VM Connect App to my tablet running Android v11. Asks me to log on to My VM account to start but will not accept my usual Ntlworld email account as valid. Outside of VM Connect App I can still log into My V...
I can't connect my hub 5 to the vm connect app. I reinstalled the app and cleared the cache and its still not working.
Hello usual problem - judging amount of posts.new hub 5, wifi pods won’t connect or be found.help with ‘provisioning’ pods to new hub please? I have phoned tech support but no call back.Thanks
Hi all,I have a solid red light on my hub. It's not overheating but I believe this is a fault with overheating.I think I need a new hub or a technician to come out. How do I go about arranging this. Any help is much appreciated. RegardsLee
HiRecently I've been experiencing constant drops of internet connection. The issue started after 6pm on the 16th of Nov and it's progressively getting worse. I had raised a complaint with VM on the 18th and had an engineer visit on the 22nd. The engi...
I've looked through various posts on this forum about using VPN with the Hub 5 and was wondering if someone could direct me towards any knowledge articles posted by Virgin Media. It seems that some users are having success whilst others are not.My p...
Can I order a couple of WiFi boosters please
Please can a mod pair up my pods from my old hub 3 and move them onto my hub 5 ..?
