Red Hub Light

[BrandyFife]

Like other Superhub users it looks like I have the dreaded constant red light on my hub. I have tried the on and off and the reset but to no avail. The Hub isnt that hot and the onboard diagnostics say the temp is ok. I cant really turn it off at night due to central heating, etc linked through the hub. If it is an overheating problem how do I go about repair/replacing it. I though Virgin had a live chat but I cant for the life of me find it.

Thanks for "listening" Brandy

[nodrogd · Accepted solution]

The LED driver that operates the light does wear out over time. In order to get a white light, the Green part of the LED is overdriven & this eventually fails just leaving you with just Red.

As this is a safety issue in itself, the hub will need to be swapped out by a technician. I have escalated this thread & a Forum Team member will post here shortly, take your details via Private Message & get a technician visit booked for you.

[BrandyFife]

Thanks a lot for the fast reply.

[David_Bn]

Thanks for reaching out to us here on our Community Forums @BrandyFife, and a very warm welcome to you!

Sorry to hear of the red light that has appeared on your hub and thanks for running diagnostics in your own free time to see if the hub can be repaired without our input.

Check out the envelope in the top right hand corner for a private message from me and I'll seek to run through security with you, with the aim of having an engineer booked in to issue a swap.

Thanks,

David_Bn

[BrandyFife]

Many thanks to nodrogd and David_Bn. New hub 5 fitted by engineer Craig. About 36 hours after posting on the community site..Brilliant

[Kath_P]

Hi BrandyFife, 

Thanks for taking the time to come back and update us. ⭐

We're pleased to hear the engineer was able to get things sorted for you. 

If you have any further issues, pop back and let us know. 

Take care,

[Mitzmitz206]

Hi, I am having same issue. Followed all reset procedures, allowed 48 hours but still solid red light. Could you help book engineer visit for me please. 

[Sabrina_B]

Hi @Mitzmitz206 👋.

Thanks for reaching out to us, sorry to hear of your red light issues, we can certainly assist you with this. We would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina

[Rebartlett]

Hi, I am also having the same issue and been through the same reset procedure with no luck. Any help would be greatly appreciated. Thanks 

[David_Bn]

Thanks for your post @Rebartlett, and a very warm welcome to our Community Forums!

Sorry to hear of the issues you've been experiencing with our router and thanks for trying to remedy the issue of the solid red light that appears on the hub.

Check out the envelope in the top right hand corner for a private message from me.

Thanks,

David_Bn