POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
I just wanted to point out before I rewrite my entire post, that this stupid message came up "Authentication ticket mismatched, failed authentication. Return to my original page" - and completely go rid of the message I was writing! When you're alrea...
Hi all,Last year, I installed 2 x20 hubs into the hosue. The virgin hub previously (I think..) was in Modem Mode, and the Decos were in Access Point mode. The setup was as follows;Virgin Hub (Modem Mode) > Ethernet to Deco 1 first port > Ethernet fro...
I got a new Hub5 about 8-10 weeks ago. In the last couple of weeks some devices can connect to the WI-FI but they don’t have Internet so pretty useless.This is only on some devices and mainly seems to be laptops.However these devices appear to be a...
Hi, I need your help guys. We have never had any problems when watching regular tv through VM. Today, we moved our living room furniture around and had to relocate the router using a new longer splitter cable supplied by VM. TV was all working fine u...
Hi,At very random times I lose service for a few minutes. This doesnt happen everyday or every week, it happens very randomly. Looking at the hub 5 logs I see this message "16 consecutive T3 timeouts while trying to range on upstream channel 8". Look...
Since I got a new Hub 4 last week my Ring doorbell can't connect at all and some of the ring camera's are going on and off. Rebooted a million times. Hub is in Modem mode, router is on full passthrough. Any thoughts
Finally got my hands on 2 Black/WiFi 6 pods from virgin (The one that look like a mini hub5).I can confirm that they DO indeed support ethernet backhaul! I've been looking all over internet and couldn't find an answer.I was finally able to test it my...
Hi there,I have recently ordered Virgin Wifi and my installation got delayed for two weeks as they have to wire the annexe to the cabinet. The main house already has virgin but I do not have access to it. When chatting to live chat they mentioned wir...
On 2 july my husband cut the fibre optic cable digging the garden outside the living room. The cable had been fitted under 1 inch under the soil. I wfh and had to stop working. Called Virgin. Took them 3 days to come out to confirm the cable had inde...
I've just got a hub 5 (been installed for 6 days now) and the Connect App will not see it. I have restarted the hub, tried rebooting, deleted the app, deleted and reinstalled the app but nothing works. I don't use a VPN. Any suggestions?
