Ordered Wi-Fi pod no email

[Matty7]

Hi, 

I spoke to an agent via WhatsApp to order Wi-Fi pods for slow internet spaces in my house on Saturday, he confirmed he had ordered them for me but I have not received any confirmation or tracking emails.
I have tried to order them over the VM connect app but did not get a prompt for this.
Any help to check if they have actually been ordered would be appreciated.  

[John_GS]

Hi @Matty7 

Thanks for posting and welcome to the community.

OK so I need to firstly clarify, we'd only send one Pod at a time, to ensure they're needed. Most issues are fixed via one Pod.

I will send you a PM though to help with the delivery.

Best wishes.

[John_GS]

Hi @Matty7 

Thanks for joining me on PM and advising you've now received the Pod.

There are a few requirements for the Pods to work with our Hubs:

•    The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
•    Channel Optimisation must be left on.
•    The SSIDs must be the same and broadcast enabled.
•    The SSID must be password protected.
•    The Passphrases of the SSIDs must match.

As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.