Hi, I recently re joined VM for broadband from Sky due to the increased speeds but am experiencing WiFi issues with the Superhub 3 supplied.
The signal, stability and speed are unusable when I go out of the room the hub is located. I called VM on Sunday and after being passed from different departments I was told I need to upgrade to WiFi max for £8 a month extra for any guarantees on WiFi speed etc.
As I’m in the first week of the contract I told them to cancel the service as I’m not paying extra for something that Sky and BT equipment offers as standard.
I was then told the only thing they can do is send me a Superhub 5 as this should improve the WiFi performance. I agreed and was told it would need to be authorised by a manager but will be sent for Tuesday 30/04 (today) and I would receive a Yodel email when it’s been dispatched.
No email was received so I called up again yesterday to be told it will be with me in 10 days.
Im pretty concerned about it now as if the Superhub 5 doesn’t arrive in the next week I am probably outside the cooling off period to cancel the service.
I was previously with VM about 6 years ago and left for similar reasons despite several engineer visits the WiFi is still poor, I was given the Superhub 3 the last time I was with them.
Any advice is greatly appreciated.
Thanks
