Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Intermittent wifi for over a month
Can anyone suggest a way of getting VM to admit they are falling short of the service they say they can provide. Around a month ago we had a few emails saying our internet would be down for repair work and it hasn’t worked properly since. Contacting ...
New virgin hub 5 firmware LG-RDK_6.9.35-2302.6
My router just rebooted and now I'm on this new firmware. Any word on what's changed or fixed ? I noticed on the stats page now it properly shows docsis 3.0 and 3.1 channels for download and upload
4.3 million Virgin Media WiFi hotspots
VM hotspot are they the worst hotspots in the country I've never been able to connect to one properly
Residential address displaying as business
I have recently moved into a flat but it will only allow me to get business internet as I believe this flat was recently converted from offices.i tried calling the sales team but did not get any help unfortunately.. thanks
For The Last Three Days....
At about 6pm, the internet fails and when it returns after about ten minutes the wifi doesn't work, probably requiring a reboot of the router..Any chance someone can check this out? Hub 3 with Virgin Cable, S)30 postcode
Hub5 not working with my works Cisco AnyConnect
HiI have a hub5 which works great with all my personal devices. However, it is very temperamental with my works system especially Cisco AnyConnect. It can take multiple tries to log in and then often disconnects after a few minutes.Does anyone know...
Resolved! Connect app pausing issues
Paused my son’s PlayStations the other day. Pausing said failed and came up with an error. Turns out it did pause it but is showing both of them as active. When I try to pause them again it fails with an error. So I am stuck with 2 PlayStations that ...
Wifi Pods not ordered
Hi I'm hoping someone can help me out here. I recently contacted the VM team via WhatsApp to try and fix my wifi issues and was told they would order me a wifi pod to help with it but I've never received any confirmation to say that they have been or...
Resolved! Temporary broadband outage/Upstream stuck at 16 QAM
I have noticed that from 28th of November the quality of my broadband has significantly dropped. While download looks as usual at 500 (Mbps) the upload has been dropping to 1-8 (Mbps) and occasionally but only for short moments going back to 52 (Mb...
How to request Hub5?
I'm currently on Hub4 and have heard that 1gb users are given Hub5. I've also heard the Hub5 has a better WiFi signal compared to the hub4 which will hopefully help as my WiFi keeps dropping from the Tivo boxes which then i have to restart to get the...
