Issues with fiber signal dropping

[Rudbo]

So I recently had full fiber installed and since then I’ve noticed that my signal seems to drop momentarily and then comes back on. I’ve noticed by some of my iPhone games failing to load, apps such as Facebook taking a while to load pictures etc, Speedtest app failing to start and my iPhone notifying me that my private networking has been restored. It’s the same on my wife’s iPhone too. 
does anyone have any suggestions for this? 

[Client62]

In the Hub menu:
1) Turn OFF  Wireless Optimisation aka Smart Wi-Fi
2) Change from Auto Channels to fixed channels on both Wi-Fi bands.

[Rudbo]

I’ll try that. Any recommendation on which channel and channel with to use? 

[Rudbo]

Still seems to be doing it 

[RT123 · Accepted solution]

Hi.

You're saying you are on a full fibre connection so might need to call the team on 0345 454 1111 - the forum team can't help if you are on full fibre (XG-PON) as far as I am aware.