Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 0 replies
  • 52 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Virgin Connect App - reverse settings?

On Virgin Connect App I set up a personalised home WiFi network name and password. Only device connected is my laptop. Booster, printer, Virgin TV, smart speaker etc. are not. Also App says mobile and iPad are not connected when I try to scan rooms f...

ElTel1 by Joining in
  • 1 replies
  • 0 kudos

wifi pods and hub 4

Received 3rd replacement pod last week and same result i.e pod not connecting to hub 4 phoned VM again yesterday and went through the hard reset rigmarole once again (same result) agent eventually said that there was a problem with pods not connectin...

Intermittent connection

For the past week our broadband has been disconnecting at irregular times. I've followed the advise on the Virgin Media app and no matter how many times we turn off the router the connection issues continue. When we run the status check it either say...

Knitspec by Tuning in
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  • 0 kudos

Pod speed

HiI have my Hub 5 in the living room downstairs and the pod in my office upstairs. If the pod is off I get about 350Mbps in the office when connected to the hub. When I put the pod on that changes to 100Mbps in the office, exact same place. I thought...

bakhshi84 by On our wavelength
  • 11 replies
  • 0 kudos

Resolved! Intelligent Pods

Hi I have VM broadband M350 and 2 intelligent pods as we live in a 3 storey house so struggle to get reliable signal on 1st and 2nd floors.I have been doing a speed test and roughly get around 90mb download and around 30mb upload.I have noticed that ...

Resolved! And again

This is getting F***ing ridiculous. At least 3 to 4 times a moths during the last two years.  


Dreadful Broadband And Customer Service

Hello, Has anyone else experienced great difficulty in dealing with Virgin Media's Customer Service Team? I've been going back and forth for months,  after having terrible service and numerous attempts at diagnosing the issue to engineer visits which...

Hub 3.0 5GHz will not stay disabled

Hi, Has the Hub 3.0 recently received an update in the past few weeks as all my CCTV cameras have stopped working properly.  In the past I've switched off the 5GHz signal and the Smart WiFi Channel Optimization as it would interfere with them.  Latel...

SLI69 by On our wavelength
  • 22 replies
  • 0 kudos

Moving Router

Hi, We would like to move our virgin router to another room due to a change around in bedrooms. Could anyone tell me what would be the quickest and easiest way of booking an engineer to come out and do this for us please? Also does anyone know what t...

Hayley16 by Joining in
  • 2 replies
  • 0 kudos

Pods not connecting after things whent down

Pods not connecting after outage Keeps going though lights blue /green never connecting engineer came around tonight he phone virgin to get them reconnected they said they are done still nothing he's gone now on phone AGAIN  another 40mins and still ...

Christ73 by Joining in
  • 10 replies
  • 0 kudos