Hi.
You're saying you are on a full fibre connection so might need to call the team on 0345 454 1111 - the forum team can't help if you are on full fibre (XG-PON) as far as I am aware.
Hi.
You're saying you are on a full fibre connection so might need to call the team on 0345 454 1111 - the forum team can't help if you are on full fibre (XG-PON) as far as I am aware.
I’ve just given them a call but didn’t get far. The guy was trying to blame the WiFi extender I have installed but I don’t him I don’t use it for WiFi, just to provide an Ethernet connection in another room plus I was having the issues before I installed that. Then he kept insisting everything is fine with my installation when clearing something isn’t right; be it with the line or router settings. He’s now suggested an engineer visits to take a look
Forum TeamHi there Rudbo
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your service and thank you again for posting. As the community have already pointed out we are not able to assist further on issues with the XG-PON service but our phone lines will be able to offer further insight.
