Hub4 problems

[Buttshill]

My Hub4 is giving many problems since a power cut on Friday 

1. Will not connect to WiFi Pods.

2. Unable to connect to the settings menus in the Hub4.

3. Once I change the WiFi name from default VMxxxx I can no longer find it using the VM Connect App.

I have done several 60 resets, several 20 seconds resets and no progress.

Spent 50 mins with Customer Support who tried to resolve. Now waiting for next level support.

[Client62]

These failure symptoms are being reported often and appear specific to Hub 4 in Router mode.

[legacy1]

At least when they get modem mode right they try to leave that alone

[Buttshill]

In the meantime, I wait for 2nd level support. 🙂

[Buttshill]

Technician arrived today, found low power signal and faulty Hub. All good now.

[Martin_N]

Hi Buttshill,

Thank you for your post. We're sorry to hear about the issues you've had with your hub 4. 

I have taken a look on out side and it looks as though this has been investigated. 

Can you confirm if you are still having issues with this?

^Martin

[Robert_P]

Thanks for the update Buttshill and glad to hear the engineer was able to locate and resolve the issue.

Rob