They have been chasing me for feedback for a long time.
OK.
My contract started on 21.03.2023.
The service is excellent, the price is low, no problems - I was happy.
It turned out that in February 2024 I had to leave the apartment where I lived. Since I was happy with the service, I checked the Virgin Media website to see if the service was also available on my new address. Yes - happiness. (I took a screenshot)
On 15.02.2024, I announced to Virgin Media that on 24.02.2024 I will be move from my current address and transferring to the new one, where I want to take my account with me, as there is a "MOVE" option.
I was given a date of 29.02.2024 for the move of the service, which can be said to be good.
The agent wanted to talk me into a new service at all costs and did not understand my needs. I pointed out that I just wanted to move, to take my current contract with me, which I am satisfied with. Since I received a "so as a result of booking your move today, you may receive a minimum term contract to your new address. Please disregard this" - I saved the entire conversation.
Virgin Media changed the switch on date several times, so finally on 26.04.2024 - two months later -the engineer managed to turn on the internet in my apartment with my help.
What do I mean?
If a service is available in one place, you don't need two months to switch it on.
If I say that I am able to transfer the old contract to a new address, then they will not force a new contract, with a new term, and a new price on the person concerned, without their consent, because that is unfair, isn't it?
If I see that the switch-in address in a house with more apartments is "Flat7", then they assume that the apartment is "higher up" and they don't send out JUST ONE worker, because then - if I don't help him - the switch-in will be missed again.
I'm disappointed because I feel like I was tricked - nothing happened as they said/described. The last time I saw such business conduct on "Balkan" was in the early 2000s.
I'm very unhappy now.
Customer service? A joke.
Would I recommend it to a friend? Never.
